HEAL Center for Counseling and Complementary Health uses AI-assisted documentation technology through Oasys Health to support clinical note-taking and improve efficiency. This technology helps reduce administrative burden so your therapist can remain focused on providing quality care.
AI is used as a documentation support tool only. It does not replace your therapist’s clinical judgment, professional expertise, or the therapeutic relationship.
AI FAQs:
Does HEAL Center for Counseling and Complementary Health use artificial intelligence (AI) during therapy sessions?
HEAL Center for Counseling and Complementary Health uses AI-assisted documentation technology through Oasys Health to help support clinical note-taking and improve efficiency.
The technology assists with organizing documentation so that more time and attention can remain focused on your care. Your therapist remains responsible for reviewing, editing, and finalizing all clinical documentation.
Does AI record my therapy session?
No. Oasys does not store audio recordings of therapy sessions.
The technology converts spoken information into text during the session and does not retain an audio file after the session ends.
Can I choose whether AI documentation is used during my sessions?
Yes. AI-assisted documentation is available on an individual client basis. You may choose whether you would like this technology used during your sessions.
Choosing not to use AI documentation will not affect your ability to receive care or the quality of your treatment.
What happens to the information used to create my therapy note?
Information used to assist with documentation is handled according to HIPAA requirements and applicable privacy standards.
Once the clinical note is completed, reviewed, and locked, the transcript used to assist with documentation is deleted. The permanent clinical record remains the finalized therapy note—not a word-for-word transcript of your session.
Is my therapy information used to train artificial intelligence models?
No. Your therapy information is not used to train or improve artificial intelligence models.
Oasys uses agreements and safeguards designed to protect protected health information (PHI), including a Business Associate Agreement (BAA).
Is Oasys HIPAA compliant?
Yes. Oasys is designed to support HIPAA-compliant healthcare practices and the protection of electronic Protected Health Information (ePHI).
The platform uses healthcare-focused privacy and security measures, including encryption, granular access controls, and audit tracking designed to help protect sensitive mental health information.
Will AI make decisions about my diagnosis or treatment?
No. AI does not diagnose, interpret your symptoms, determine your treatment plan, or replace your therapist’s professional expertise.
Your therapist reviews all documentation, applies clinical judgment, and remains responsible for your care.
What if I do not want AI used in my therapy?
You are welcome to discuss your concerns with your therapist at any time. Your privacy, comfort, and trust in the therapeutic process are priorities.
